Resort at Pedregal | Cabo San Lucas
Galapagos | Lindblad Expeditions
Wharekauhau Lodge | New Zealand
Chief's Camp | Botswana
Peninsula | Hong Kong
Le Laperouse Ship | Ponant

Terms and Conditions

Jen Mitchell Travel provides concierge level travel services for our clients. We believe in going to the end of the road in order to experience the unknown. We take pride in making all our clients’ trips memorable and special and are excited to be your partner in this journey.


These terms and conditions apply to your relationship with Jen Mitchell Travel (“we,” “us,” “our”). Our ground operators often have terms and conditions that will be provided upon receipt of any itineraries or engagement with them. It is the client’s (“you,” “your,”) responsibility to read and understand all terms and conditions. By giving us your credit card, you agree to the following.

Agency: Jen Mitchell Travel is an independent affiliate of McCabe World Travel FST #TI-69484, and a proud member of Virtuoso®. As a travel consulting and concierge service, we liaise with suppliers (in-country ground operators, hotels, cruise lines, multi-line reps, hotel booking agents, tour operators) to provide our clients with the best service possible. As such, while the client works directly with us, any deposits or final payments are rendered to the supplier unless alternate arrangements have been made in advance. Jen Mitchell Travel does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, the client agrees that Jen Mitchell Travel acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that Jen Mitchell Travel shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

Service Fees: Jen Mitchell Travel offers concierge level travel curating services. As such, we charge a customized professional, non-refundable planning fee per trip. Typically, we discuss this fee in our initial complimentary consultation call; any changes in parameters will necessitate an additional fee. This fee is collected prior to working on your itinerary and is not part of the cost of your reservations. The fee is per trip and is not transferrable to future travel plans.

  • Expediting fee: For any trip occurring within 4 weeks (8 weeks during holiday time (Christmas, Presidents Weekend, Easter)) of reaching out to Jen Mitchell  Travel, the planning and  management fee is minimum $800.
  • Additional Service Fees: If, after two full proposals have been presented and the client wishes to start over, there is a $100/hour surcharge. We will advise when this will occur.
  • Changes and Cancellations: All changes and/or cancellation to an itinerary must be made in writing. Any changes to a booking past the deposit will incur a $25 change fee. Any changes to a booking made past the final payment will incur a $50 change fee. Any cancellations will incur a $50 cancellation fee. All fees are on top of any fees that the supplier levies. Jen Mitchell Travel strongly recommends the client purchase travel insurance in case of any unforeseen event.

Delivery of travel documents: We provide all of travel documents via email, mobile app, and our private webpage curated for you. Should you want your documents sent to you, you will be charged shipping fees. All travel documents (cruise, tour, hotel, etc) will be packaged and shipped to you via USPS Priority or FedEx. Please advise us if you wish someone to sign for the documents when they arrive, otherwise they will ship with no signature required. Please check all documents when you receive them and call us if you have any questions.

Prices and Currency Fluctuations: Prices are quoted in the home currency of the ground operator, tour operator, airline, cruise line, or hotel and all prices are current at time of quotation. We endeavour to provide an estimated US equivalent, however currency fluctuations occur and we are not responsible for any increase in price due to these.

All prices are subject to change until booked or ticketed. This includes, but is not limited to, airfare, hotels, cruises, tours, and transportation. Availability is also subject to change until booked or ticketed. Jen Mitchell Travel is not responsible for price changes on behalf of the airline, hotel, cruise line, tour company, or car company, nor are we responsible for lack of availability when we have given a proposal and the client has not given us an answer in a timely manner.

Ground Operator Price Breakdowns: When we provide clients with a full packaged itinerary that includes a variety of services including but not limited to hotels, tours, and transfers, from a ground operator (also called a “DMC” or “onsite”) we do not provide breakdowns of the services provided. Our ground operators have contracted rates with many of their own suppliers and as such we do not publicize this confidential information.

Credit Cards: Jen Mitchell Travel may process service fees, change fees, cancellation fees, and any other charges, through our host agency, McCabe World Travel. We accept all major credit cards. Charges incur a 5% merchant fee for processing a credit card. If you do not wish to incur this fee, please contact us to discuss alternate payment methods.

Airfare and Air Ticketing: Jen Mitchell Travel uses outside services to quote and book airfare. For this service, we charge a $50 per person service fee for any domestic US airfare and a $75 per person service fee for international airfare. Clients are welcome to purchase their own air and provide us with the details.

  • Taxes/Surcharges: Our airfare prices include taxes and surcharges. 
  • E-tickets: We do not provide printed airline tickets. 
  • Schedules: Air schedules are subject to change any time prior to departure. We are not responsible for these changes. If the McCabe World Travel air team books client flights, any changes due to airline schedules will be accommodated as best as possible. 

Travel Insurance: Travel incurs risk. We strongly encourage our clients to purchase travel insurance. Jen Mitchell Travel works with several well-respected travel insurance providers and we will provide you with a quote for travel insurance at time of deposit. Any and all questions must be directed to the insurance provider. If you are not willing to purchase travel insurance, we require that you sign a waiver acknowledging you have been informed of your options regarding travel insurance and are declining a policy.

Force Majeure: There are some circumstances that are beyond our control. Jen Mitchell Travel is not responsible for costs incurred due to disruptive events beyond our control, including but not limited to weather, terrorism, acts of God, war or threat of war declared or undeclared, sabotage, insurrection, strikes, civil disobedience, floods, fire, wind, sickness, quarantine, defects in machinery or vehicles, delay, wildlife, or other untoward occurrences. 

Passports, Visas, and Acceptable ID for TSA/DHS: All travelers must present proper photo identification such as a passport, Real ID, or other government-issued document. Please visit for more information. It is the traveler’s responsibility to understand what documents are acceptable for travelling.

US passports must be valid for six months past the return date to the United States; some countries require that it is valid for longer. It the responsibility of the client to ensure their passport meets the requirements for entry into a foreign country. Jen Mitchell Travel is not responsible for fees incurred as a result of being detained or denied entry. Some countries require US citizens to apply for visas in advance of travel. We highly recommend not purchasing airfare until the visa has been secured, and we are not responsible for any airline tickets or fees incurred as a result of a visa not being approved. Passengers are responsible to ensure that they have all the proper documents for entry. 

To ensure that all traveler information is correct, we require that our clients provide us with a copy of the travelers’ passports and drivers licenses upon payment of the service fee and prior to booking any international travel. We use passports to book airfare – where names must be spelled as they are on the identification – and to secure cruises, hotels, car rentals, and tours, as many companies require full names for all travelers. We also may need to input the passport issue date or expiration dates. If you insist that you know how your name is spelled on the identification, and refuse to give us a copy of the passport, we will not book your itinerary until we have it. Jen Mitchell Travel is not responsible for fees incurred as a result of names being misspelled or price changes while waiting for passport information.

Travel Health and Safety: It is the client’s responsibility to understand the health and safety aspect of travelling. Please consult with your health care provider, health insurance Company, and/or doctors if you have questions regarding your health or medical ability to travel.

Any vaccines or other health requirements needed in order to travel must be obtained by the client at their own cost. Jen Mitchell Travel is not liable for any costs incurred due to lack of vaccines or poor health.

Jen Mitchell Travel reserves the right to make changes to our terms and conditions at any time. 


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